Dissatisfied with Other Provider, Distributor Opts For Superior Customer Service
CHICAGO – October 19, 2009 – Software developer Ai2 announced today that Troyer Foods of Goshen, IN, will implement POET®, Ai2’s notebook order entry solution for mobile salespeople. The solution will be in use by about 100 salespeople within the next three months.
"It’s a thrill to have Troyer’s in our customer family," said Douglas Katich, CEO and President of Ai2. "Their previous provider was forcing them to migrate to a solution they didn’t want and they switched to us to get better customer service and software updates."
POET, an acronym for Portable Order Entry Tool, is an application that allows a mobile sales representative to handle orders, returns, accounting information, menu planning, margin management and more. The majority of Ai2’s clients are in foodservice, but Katich stressed that POET is a powerful solution for all types of distributors. POET® runs on Windows on almost any notebook or pen tablet PC and is compatible with the upcoming Windows 7.
Troyer's was founded in 1948 in Vandalia, Michigan, by Al and Elroy Troyer as a revolutionary new way to market poultry to restaurants and grocery stores with a goal to make "quality and service" and the customer's "ever changing needs" the highest priority. In the 1950's and 1960's this concept boomed and new markets were opened due to the expansion of the fast food industry. This wasn't the end, however. The industry continued to prosper. During the 1970's and 1980's Troyer's dramatically expanded their inventory to include fresh and processed pork, boxed beef, deli and bakery items, seafood, and other frozen food items. Through the use of their large modern truck fleet and coordination with over 200 well known vendors, Troyer's is able to supply an area 300 miles from their base in Goshen, Indiana. State of the art shipping methods and facilities are utilized to streamline the process, minimize errors, and increase punctuality. For more about Troyer’s, visit www.troyers.com.
Ai2 is a 23-year old software firm headquartered in downtown Chicago. Their applications are used by over 35,000 users each day to capture over 30 billion dollars in sales each year. Ai2 improves the order entry process for some of the nation’s largest distributors in foodservice, convenience store, grocery, beverage, hardware, medical, beauty and industrial supply. For more information about Ai2, visit www.ai2.com.
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