Help/Support

If you have a problem with an order, call Customer Service at 312-421-2650 Ext. 227

For all other inquiries, please contact Customer Care: send an email to customercare@bannerwholesale.com and a response will be sent within 24-48 Customer Care business hours.

Customer Care Business Hours: 8:30 AM – 4:30 PM Central Time, Monday through Friday.
Warehouse Business Hours: 5:00 AM – 2:30 PM Central Time, Monday through Friday and 5:00 AM – 1:30 PM on Saturday. The Warehouse is closed on Sunday.

 

WILL CALL ORDERS

Orders may be picked up during Warehouse Business Hours. Orders for Pick Up that are placed before 2:00 PM Central Time will be ready by 5:00 AM the next business day. After 2:00 PM Central Time, the orders will be ready by 5:00 AM the next business day plus one (the Warehouse is closed on Sunday).

Example: If your order is placed before 2:00 PM on Tuesday, your order will be ready by 5:00 AM Wednesday. If placed after 2:00 PM on Tuesday, your order will be ready by 5:00 AM on Thursday. If placed after 2:00 PM on Friday, your order will be ready by 5:00 AM on Monday.

Payment must be made at time of (or prior to) pick up. Payment may be by cash or credit card based on your terms of service set up with our Accounts Receivable department. You may also call the Credit Manager at 312-738-2181 prior to pick up to supply your credit card payment information.

 

DELIVERY ORDERS

For Delivery orders, the minimum order amount is $750.00.

Most deliveries will be made in two to three business days. You will receive an email the day before your order is scheduled for delivery.

 If you cannot meet the minimum order amount, consider placing a Pick Up (Will Call) order or come to our warehouse for Cash-N-Carry. Hours are Monday to Friday 5:00 AM – 2:30 PM and Saturday 5:00 AM to 1:30 PM.

Payment is required at time of (or prior to) delivery. Payment may be made by cash or credit card based on your terms of service set up with our Accounts Receivable department. You may also call the Credit Manager at 312-738-2181 prior to delivery to supply your credit card payment information.

 

Become a Banner Customer

 

Sign Up for Banner’s Self Ordering Technology

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